FAQ | Designer Closet Hire Sydney

FIND IT – Browse our amazing selection of garments we have to discover the perfect one for your occasion.

BOOK IT – Book online & we will arrange delivery 1 or 2 days prior to your event.

RECEIVE IT – Wear it, love it!

RETURN IT – Place your garment into the satchel provided & drop it off to your nearest Post Office.


Where do you ship to & how much do you charge?

We offer Australia wide shipping via express post. The estimated delivery time is 1-2 business days. Orders placed before 12 noon (Sydney Time), we be processed on the same day, orders after 12 noon will be processed the next business day. If the order is made on a weekend or public holiday, then it will be processed during business hours on the next business day. We charge $19.95 for the shipping there & back.

Can I get the dress the same day or urgently?

You can arrange a pick up from Casula OR Paddington. You will need to contact us on info@designerclosethire.com.au & we will arrange this accordingly.

Can I try the dress on?

Unfortunately we are currently operating as an online store only. We do not offer try ons, however, if you are uncertain about sizing & fit please contact us and we will do our best to provide you with as much information as we can.

Can I reserve my dress for a future event?

Yes. We open booking slots up to 6 months in advance. It is recommended that the hire period commence 1-2 days prior to your event. We send a confirmation email regarding your reserved hire period.

What if the dress does not fit?

We offer a full credit refund should the selected size not fit minus the postage costs. We encourage you to follow the sizing provided or contact us for assistance to ensure a beautiful fit. You must notify us immediately if this is the case.

What happens if the dress is stained or damaged?

We understand that some incidents may be inevitable. Our aim is that you have an amazing time wearing your dress and this means being able to have a carefree event. In the case that there is an incident, we suggest you contact us immediately in order to determine the severity of the issue. If the issue is minor, we will obtain quotes to have the item rectified & you will be responsible for the rectification. Theft or significant damage is no covered and the cost will be deducted from the credit card you provided. Please do not attempt to fix the dress or remove stains yourself.

What is the process for returning the dress?

That’s easy. Just place the dress inside the dress bag then slip that inside the prepaid return satchel and drop it into your nearest Post Office or place it in the Yellow Express Box. It is best to return the dress via the Post Office as you will then receive a receipt with your tracking number as proof of postage.

Do I need to clean the dress?

No you do not! We will look after all the cleaning of the garments.