FIND IT – Browse our amazing selection of garments we have to discover the perfect one for your occasion.

BOOK IT – Book online & we will arrange delivery 1 or 2 days prior to your event.

RECEIVE IT – Wear it, love it!

RETURN IT – Place your garment into the satchel provided & drop it off to your nearest Post Office or Yellow Express Post Box

 FAQ

Where do you ship to & how much do you charge?

We offer Australia wide shipping via express post. The estimated delivery time is 1-2 business days. Orders placed before 12 noon (Sydney Time), we be processed on the same day, orders after 12 noon will be processed the next business day. If the order is made on a weekend or public holiday, then it will be processed during business hours on the next business day. We charge $19.95 for the shipping there & back.

Can I get the dress the same day or urgently?

You can arrange a pick up from Casula OR Sylvania Waters. You will need to call 0448 542 237 & we will do our best to assist you as best as we can.

Can I try the dress on?

If you are unsure about sizing or even about which dress to choose we offer a styling/try on service by arrangement in Casula, 2170. Email: info@designerclosethire.com.au or call 0448 542 237 to book an appointment.

Can I reserve my dress for a future event?

Yes. We open booking slots up to 6 months in advance. It is recommended that the hire period commence 1-2 days prior to your event. We send a confirmation email regarding your reserved hire period.

What if the dress does not fit?

We offer a full credit refund should the selected size not fit minus the postage costs. We encourage you to follow the sizing provided or contact us for assistance to ensure a beautiful fit.

What happens if the dress is stained or damaged?

We understand that some incidents may be inevitable. Our aim is that you have an amazing time wearing your dress and this means being able to have a carefree event. In the case that there is an incident, we suggest you contact us immediately in order to determine the severity of the issue. If the issue is minor, we will obtain quotes to have the item rectified & you will be responsible for the rectification. Theft or significant damage is no covered and the cost will be deducted from the credit card you provided. Please do not attempt to fix the dress or remove stains yourself.

What is the process for returning the dress?

That’s easy. Just place the dress inside the dress bag then slip that inside the prepaid return satchel and drop it into your nearest Post Office or Yellow Express Post Box. It is best to return the dress via the Post Office as you will then receive a receipt with your tracking number as proof of postage.

Do I need to clean the dress?

No you do not! We will look after all the cleaning of the garments.